Reference

Terms Conditions That Govern Your i1918mega Account

These Terms & Conditions set out the rules between you and i1918mega whenever you access the lobby, fund your account, or request a withdrawal.

Account eligibility depends on local lawTouch 'n Go eWallet, Boost & GrabPay wallet conduct coveredWithdrawal verification steps explainedAccount suspension and termination conditions listedContact path for disputes included
i1918mega Terms Conditions That Govern Your i1918mega Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these Terms is unclear, or if you believe a rule has been applied incorrectly to your account, you have three direct ways to raise it with us. We aim to respond to Terms-related queries with a written position so you have a record of our answer — not just a chat transcript that disappears.

Live Chat Start a chat session from any page inside the lobby. Raise a specific clause or account decision and we will log it as a formal query with a reference number.
Email Support Send a detailed account of your Terms question to our support address. Email creates a written record — useful if you need to escalate or refer back to our response later.
Account Help Centre The Help Centre inside your account lists common Terms queries with our published positions. Check there first; if your answer is not listed, escalate via chat or email.
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

These Terms interact directly with how your data is stored, how your account is secured, and what you can ask us to change. Here is how each of those areas works in practice — not as abstract policy language, but as steps you can actually take.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, notify us via live chat immediately so we can freeze activity and review the session log.

Data Retention

We retain account records, transaction logs, and identity verification documents for the period required by applicable law. You may request a summary of the data we hold by submitting a written request through the Help Centre.

Cookie Conduct

Cookies on i1918mega are used for session management, fraud detection, and lobby performance. You can adjust cookie preferences through your browser settings; restricting session cookies may affect account login and wallet functions.

Requesting Changes

To update your registered details — including the wallet account linked to Touch 'n Go eWallet, Boost, or GrabPay withdrawals — submit a request through account settings and complete the identity re-verification step before the change takes effect.

Frequently Asked Questions About These Terms

These are the questions we see most often from people reading the Terms & Conditions for the first time. Each answer reflects the current published Terms — if anything here conflicts with the full Terms text, the full text takes precedence.

Yes, if you access i1918mega from Malaysia and local law permits it. Account eligibility is always conditional on your use being lawful in your jurisdiction — these Terms do not override local law.

We publish the revised Terms on this page with a revision note at the top. Continuing to use your account after the update means you accept the new version. We do not require a separate click-through acceptance for each revision.

Yes. Raise a formal dispute via live chat or email with your account ID, the relevant transaction reference, and the specific clause you believe was misapplied. We will issue a written response with our position.

Your deposit and withdrawal conduct is governed by both these Terms and each payment provider's own rules. Where both apply, the stricter rule governs. Neither set of rules overrides the other entirely.

Yes, for reasons including suspected fraudulent activity, identity verification failures, or breach of conduct rules. We will notify you of a suspension via your registered email and explain the next step to resolve it.

Submit a data request through the Help Centre inside your account. We will respond with a summary of records held, consistent with applicable data protection obligations and the retention periods set out in these Terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.