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How We Handle Your Privacy

We collect only what we need to run your account, process deposits via Touch 'n Go eWallet, Boost or GrabPay, and keep your lobby access secure.

Account securityPayment protectionDevice informationContact preferencesData deletion rights
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PRIVACY CONTACT

How to Reach Us About Your Data

Live chat Open the support bubble in your account lobby and select Privacy Request. An agent will verify your identity and guide you through access, correction or deletion steps. Average response time is under five minutes.
Email request Send your full request to our support email address. Include your registered mobile number or email so we can match your account. We reply with next steps within one business day for Malaysia enquiries.
Account settings Log in, tap your profile icon, then Privacy & Data. You can download a copy of your account data, update your contact preferences, or submit a deletion request directly from that screen.
DATA PRACTICES

Our Privacy Commitments

Secure storage

Account credentials and payment details are encrypted at rest and in transit. We use industry-standard protocols to protect your information from unauthorised access, and session tokens expire after thirty minutes of inactivity.

Cookie transparency

We use session cookies to keep you logged in and functional cookies to remember your language and game filters. No third-party advertising cookies are set on our domain. You can clear cookies anytime through your browser.

Retention limits

Payment logs and account activity records are kept for ninety days, then archived for dispute resolution. Closed accounts are anonymised after six months unless local law requires longer retention for financial record-keeping purposes.

Access rights

You can request a copy of your stored data, correct outdated details, or ask us to delete your account at any time. Submit requests via live chat or the Privacy & Data section in your account settings.

Common Privacy Questions

We collect your email address, mobile number, and payment method details. These are used to verify deposits, send login OTPs, and credit winnings to your Touch 'n Go eWallet, Boost or GrabPay account.

Payment logs including transaction references are retained for ninety days to resolve disputes, then archived for six months to meet local record-keeping obligations where applicable. Older records are anonymised or deleted.

Yes. Log in, open your profile, then Privacy & Data. Tap Download My Data and we will email you a file containing your account details, transaction history and contact preferences within twenty-four hours.

We share payment references with our payment processors to complete deposits and withdrawals. We do not sell your data to advertisers or marketing companies. Data sharing is limited to operational needs only.

Submit a deletion request via live chat or the Privacy & Data section in your account settings. We will close your account within two business days and anonymise your records after the mandatory retention period ends.

We use session cookies to keep you logged in and functional cookies to remember your language and game preferences. No third-party advertising or tracking cookies are set. You can clear cookies through your browser anytime.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.