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What Governs Your Account and Your Rights Here

When you open an account with i1918mega, a set of clear legal terms defines how your account operates, what data we hold, and how disputes are handled — all shaped around the conditions of your local jurisdiction.

Account TermsData HandlingJurisdiction-Dependent AccessUser RightsPolicy Contact Paths
i1918mega What Governs Your Account and Your Rights Here
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If a section of our terms is unclear, or if you believe an error has been made in how a policy was applied to your account, you can raise the matter through any of the channels below. For account-specific disputes, reaching us via live chat is the quickest path — our team can pull your account record in real time and respond to the detail of your case rather than a general query.

Live Chat Start a live chat session from any page inside your account. Legal and policy queries are routed to the account compliance team for a direct, case-specific response.
Account Email Send written queries or formal dispute notices to our registered support email. Written submissions create a documented trail, which is useful for policy-related matters.
Help Centre Our help centre covers common questions on account terms, data requests and policy changes. Check there first — many legal queries have a documented answer already in place.
ACCOUNT SECURITY PRACTICES

How We Handle Data, Cookies and Account Security

Your personal data — including your name, contact details, and payment method references like your Touch 'n Go eWallet or GrabPay account identifiers — is held only for as long as legally necessary or as required to maintain your active account. We use cookies to maintain session state, recognise your device across visits, and support account security checks. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect account login and page functionality. To request a copy of the data we hold on your account, or to ask that data be corrected or removed, contact our support team in writing via the account email channel.

Data Retention

Account data is retained for the period required under applicable law. Once an account is closed and the retention period lapses, your personal data is removed from our active systems.

Cookie Use

We use session cookies for login continuity and analytical cookies to understand how pages perform. No cookies are used to serve advertising outside this platform.

Account Security

Your account is protected by password authentication and, where enabled, a one-time PIN sent to your registered mobile number. Do not share your login credentials with anyone.

Data Requests

You may request access to, correction of, or deletion of your personal data at any time. Submit the request in writing through your account email; we aim to respond within a reasonable period.

Your Legal and Policy Questions, Addressed Directly

These are the questions we receive most often regarding account terms, data rights, and how our legal framework applies to players in Malaysia. If your question is not covered here, reach us through live chat or the account email channel and we will address it in writing.

Yes. Access to this platform depends on local law and is available only in regions where it is permitted. You are responsible for verifying that your use is lawful in your location.

We hold your registration details, account activity records, and payment method references — for example, the e-wallet identifier linked to your Touch 'n Go eWallet or GrabPay deposits. You can request a full summary in writing.

Raise the dispute via live chat or account email with your transaction reference and the relevant date. Our compliance team reviews the timestamped account record and responds to the specific detail of your case.

Yes. Submit a written deletion request through the account email channel. Data that must be retained under legal obligations will be noted, and the rest removed once the request is processed.

We notify you at your registered email address before any policy change takes effect. Continuing to use the platform after the effective date means you accept the revised terms. You may close your account before that date if you do not agree.

Yes. When you use GrabPay, Boost, or any third-party payment rail, that provider's own user agreement applies alongside ours. Both sets of terms govern the transaction — ours for the account side, theirs for the payment rail side.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.